Refund & Return Policy Furniture Artists

Effective Date: January 1, 2026

At Furniture Artists, customer satisfaction is our priority. We take pride in delivering premium-quality furniture crafted with exceptional care. If you are not completely satisfied with your purchase, please review our Refund & Return Policy below.

1. Return Eligibility

Standard furniture items may be eligible for return if:

• The item is returned within 7 days of delivery.
• The product is unused, unassembled, and in its original condition.
• All original packaging, accessories, manuals, and invoices are included.
• The product shows no signs of damage caused by misuse or improper handling.

2. Non-Returnable Items

The following items are not eligible for return:

• Custom-made or personalized furniture
• Made-to-order products
• Clearance or sale items (unless damaged or defective)
• Products damaged due to misuse, accidents, or improper assembly

3. Damaged or Defective Products

If your order arrives damaged or has a manufacturing defect, please notify us within 48 hours of delivery by providing:

• Your order number
• Clear photographs of the damaged item
• A brief description of the issue

After inspection, we will arrange a replacement, repair, or refund where applicable.

4. Refund Process

Once your returned product is received and inspected:

• Approved refunds will be processed using the original payment method.
• Refunds are typically completed within 7–14 business days, depending on your payment provider.
• Shipping or delivery charges are non-refundable unless the return is due to our error or a defective product.

5. Exchange Policy

Products may be exchanged if:

• The wrong item was delivered.
• The product has a verified manufacturing defect.
• The exchange request meets our return eligibility requirements.

Custom-made furniture cannot be exchanged unless there is a manufacturing fault.

6. Order Cancellation

• Standard orders may be cancelled before they are dispatched.
• Custom furniture orders can only be cancelled before production begins.
• Once production or shipping has started, cancellation requests may not be accepted.

7. Return Shipping

Unless the return is due to our mistake or a defective product:

• Customers are responsible for return shipping costs.
• Returned items should be securely packaged to prevent damage during transit.

8. Inspection & Approval

All returned products are inspected upon arrival. Furniture Artists reserves the right to approve or reject any return that does not meet the conditions outlined in this policy.

9. Contact Us

If you have any questions about our Refund & Return Policy, please contact us:

Furniture Artists – Luxury Design Atelier

Phone: +92 318 4570405
Email: furnitureartists0@gmail.com
Address: Shera kot masab Ali road near babu sabu interchange near gulshan e Ravi Lahore